Question 1

How to download LINE?

Accepted Answer

You can visit our download page and choose the version suitable for your device. LINE supports Windows, macOS, Android, and iOS platforms.

Question 2

Is LINE free?

Accepted Answer

Yes, LINE is completely free. You can send messages, make voice and video calls without any charges.

Question 3

What devices does LINE support?

Accepted Answer

LINE supports Windows, macOS, Android, iOS and other mainstream platforms. You can use LINE on both computer and mobile phone.

Question 4

How to create a LINE account?

Accepted Answer

After downloading and installing LINE, open the app and enter your phone number to register. You will receive a verification code via SMS, enter it to complete registration.

Question 5

What if I forget my password?

Accepted Answer

Click "Forgot Password" on the login page, then follow the prompts to reset your password via phone number or email.

Question 6

Are LINE calls and messages secure?

Accepted Answer

Yes, LINE uses end-to-end encryption technology to ensure your calls and messages are secure and private.

Question 7

How to add friends?

Accepted Answer

You can add friends by searching LINE ID, scanning QR code, through contacts, or using the "Shake it" feature.

Question 8

How to make a video call?

Accepted Answer

Open a chat with a friend and click the video call icon in the upper right corner to start a video call.

Question 9

How to send files?

Accepted Answer

Click the "+" button in the chat window, select "File" option, then choose the file you want to send.

Question 10

Can I create a group?

Accepted Answer

Yes. Click the "Chat" tab, then click the "+" button in the upper right corner, select "Create Group", and add members.

Question 11

Unable to connect to server?

Accepted Answer

Please check if your network connection is normal. If the problem persists, try restarting the LINE app or reinstalling.

Question 12

Why am I not receiving message notifications?

Accepted Answer

Please check your device notification settings and ensure LINE notification permission is enabled. You can also customize notification options in LINE settings.

Question 13

How to contact customer service?

Accepted Answer

You can submit questions through "Settings" > "Help" > "Contact Us" in the LINE app, and our customer service team will respond as soon as possible.

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